Refund Policy
This Refund Policy explains how cancellations, changes, and refunds are handled for booking requests and confirmed experiences. Provider rules may apply and can differ by destination, product type, and timing.
1) Key principles
Refund outcomes depend on: (a) the experience provider’s cancellation rules, (b) the time remaining before the scheduled start, (c) whether any fees are non-refundable (e.g., special tickets, permits, reserved timeslots), and (d) whether the experience is already delivered or in progress.
A request is not a confirmed booking. Refund rules generally apply after confirmation and/or payment collection (if applicable).
Experiences are delivered by third parties. Their cutoffs and non-refundable components can override generic timelines.
Some experiences include elements that cannot be reversed (tickets, special access). Refunds may be partial accordingly.
If a refund is approved, processing time can vary depending on the original payment method and financial institutions.
2) Cancellations by the customer
If you need to cancel, contact us as soon as possible with your booking details. The earlier we receive the request, the better the chance we can minimize cancellation charges. We may require identity verification to prevent fraud.
- Early cancellation: may be eligible for a higher refund depending on provider cutoffs.
- Late cancellation / no-show: often non-refundable due to provider costs and reserved capacity.
- Changes: date/time or participant changes may be treated as cancellations by providers.
3) Cancellations by the provider or due to operational issues
Providers may cancel for weather, safety, capacity, regulatory restrictions, or force majeure. If an experience is canceled by the provider, options may include rescheduling, credit, or refund depending on provider policy and local requirements.
4) Force majeure
Force majeure events include circumstances beyond reasonable control (natural disasters, severe weather, government actions, strikes, public health emergencies, or security issues). In such cases, refunds may be limited, deferred, or replaced by credits, subject to provider rules.
5) How to request a refund
Send your request by email and include: full name, booking reference (if available), experience name, scheduled date/time, and reason. We may ask for supporting details (e.g., documentation for certain exceptions where allowed).
6) Non-refundable items (common examples)
- Tickets issued with a named entry or reserved timed slot.
- Special permits, park allocations, or limited-access reservations.
- Experiences marked as “non-refundable” or “final sale.”
- Amounts related to no-shows or late arrivals where the provider cannot accommodate.
7) Chargebacks
If you believe there is an unauthorized transaction, contact us first so we can investigate quickly. Initiating a chargeback may pause processing while we work with the payment provider. We will provide documentation to resolve disputes where appropriate.
8) Policy updates
We may update this Refund Policy to reflect operational or legal changes. The latest version is shown on this page and is effective immediately upon posting.